Welcome to Medha (collectively representing Medha Servo Drives Pvt Ltd, and all our subsidiary and group companies)
This Privacy Policy explains how Medha (“we” or “us”) collects, uses, and discloses information collected through our website (https://medha.com).
At Medha, we respect your privacy and consider it a cornerstone of our business. This Privacy Policy outlines the information we collect, how we use and process it, and the choices and rights you have regarding your data.
Information We Collect
- We generally do not collect personal information when you browse our website.
- However, some information is automatically collected, such as your browser type, operating system, internet service provider, date and time of your visit, and the pages you viewed. This helps us improve your browsing experience and website design.
Purpose of the Website
Our website is designed to:
- Provide information about the products and services offered by Medha and its affiliate companies.
- Showcase our manufacturing capabilities, achievements, certifications, management, and global presence.
- Improve the overall browsing experience by analysing non-personally identifiable data.
Use of Collected Information
- Non-Personal Information: This data is used to improve the website’s design, content, and functionality, providing you with a seamless browsing experience.
- Personal Information: If voluntarily submitted, it will be used solely for the purpose of addressing your inquiries, processing requests, or providing you with updates and services.
Additional Policies
This Privacy Policy may be supplemented by additional privacy notices or policies on specific occasions when we collect or process personal information.
Your Consent
By using our website, you acknowledge that you have read and understood this Privacy Policy. You consent to the collection, use, and disclosure of personal information you submit, as described in this policy.
Changes to This Policy
We may update this Privacy Policy periodically. Please review it regularly for changes.
Data Collection
To provide you with better services and enhance your experience, Medha collects both Systems Data and Personal Information as described below:
1. Systems Data
We automatically collect technical information about the device you use to access our website. This includes:
- IP address
- Device type
- Operating system and version
- Unique device identifiers
- Browser type, language, and version
- Domain and platform types
This information helps us understand website usage and improve its functionality.
2. Personal Information
“Personal Information” refers to any data that can identify you as an individual. We collect this information only when you provide it voluntarily through forms or interactions on our website. Examples include:
- Contact Information: Name, postal address, email address, phone number, and fax number.
- Account Information: Login credentials (username, password, security question/answer).
- Demographic Information: Age, gender, date of birth, location (e.g., city, state, or zip code), hobbies, interests, and preferences.
- Feedback and Content: User-generated content and feedback about our products or services.
- Purchase History: Details of past transactions or service interactions with Medha.
- Additional Data: Any other information you provide via our website.
3. Cookies and Log Files
We use cookies and log files to:
- Track website usage patterns
- Enhance user experience
- Gather demographic data through IP addresses
Cookies are small data files stored on your device to help us recognize returning visitors. You can manage cookie preferences in your browser settings, but disabling them may impact website functionality.
For more details, refer to the Cookies Notice section below.
Applicability of This Privacy Policy
This Privacy Policy applies to:
- Personal Information collected through our websites, mobile applications, and cloud-based services linked to this Privacy Policy.
- Information provided directly by you when you register, fill out forms, or otherwise communicate with us.
This Privacy Policy does not apply to:
- Information collected by Medha Group Companies through means other than this website.
- Other websites operated by Medha Group Companies that have separate privacy policies.
- Information about individuals under 16 years of age. If we become aware that such data has been collected, we will take steps to remove it.
Non-Personal Information
You can browse our website without revealing any personal information. However, we may automatically collect non-personally identifiable data to enhance user experience and improve our services. This includes:
- Number of visitors and frequency of visits
- Average time spent on the website
- Usage patterns and other aggregated data
This data is collected using Web Analytics Tracking tools to analyze user behaviour and improve website performance.
Purpose of Collecting Personal Information
At Medha, collecting and using Personal Information aligns with our core mission to deliver innovative products for railways, water management, and other industries. We gather your Personal Information only when you voluntarily submit it to us.
The information is used for the following purposes:
- Customer Support:
- Responding to inquiries, complaints, and feedback through various communication methods (email, phone, online chat, etc.).
- Customer Engagement:
- Promoting active interaction with our products and services.
- Personalization:
- Combining data from multiple sources (e.g., website and offline events) to provide a tailored experience.
- Marketing Communications:
- Sending marketing materials about Medha’s products, services, promotions, and events. Communications are shared via email, SMS, post, or online advertising, only if you’ve opted in.
- Other Specific Purposes:
- Maintaining the website’s security and functionality.
- Conducting audits, demographic studies, or consumer research.
Data Retention
Medha retains Personal Information only as long as necessary to fulfill its intended purpose and meet legal or business requirements. Data is securely deleted or anonymized once the retention period expires.
How We Collect Your Data
We collect data in the following ways to ensure an optimized experience and enhanced engagement:
- Information Provided by You
- When you interact with our website by submitting forms, registering for products or services, or subscribing to communications (e.g., newsletters or event updates).
- Any details you voluntarily share with us, such as through inquiries or feedback.
- Information Collected Automatically
- We use cookies, analytics, and performance tracking tools to measure user behavior, enhance website performance, and improve content and services.
- This data includes user interactions, browsing patterns, and preferences.
- Marketing Tools and Forms
- Medha uses marketing automation tools to track user interests and engagements across our website.
- Forms available on the website allow users to subscribe to newsletters, register for events, download resources, or contact us.
- By opting in, you agree to receive communications about Medha’s products, services, and updates.
Sharing of Personal Information
We are committed to protecting your privacy and do not share your Personal Information with third parties for direct marketing purposes without your explicit consent. We may share your information only in the following cases:
- Affiliates
- Personal Information may be shared within Medha Group of Companies for legitimate business purposes.
- Legal Requirements and Business Transfers
- Your information may be disclosed to comply with legal obligations, protect rights, or in response to valid legal processes.
- In the event of a business transfer, merger, or acquisition, relevant Personal Information may be shared as part of the transaction.
- Government and Law Enforcement
- Medha may disclose your information to government or law enforcement agencies as required by law.
Your Rights Regarding Personal Information
Medha values your trust and provides the following rights concerning your Personal Information:
- Right to Withdraw Consent
- You may withdraw your consent for data processing at any time.
- Right of Access
- You have the right to request access to the Personal Information Medha has collected about you.
- If access cannot be granted, we will provide reasons.
- Right to Rectification
- You may request corrections to inaccuracies in your Personal Information. If you have an account on our website, you can update your details in the “Your Account” or “Your Profile” section.
- Right to Erasure (“Right to Be Forgotten”)
- You can request the deletion of your Personal Information from our systems under applicable laws.
- Right to Lodge Complaints
- You have the right to file a complaint with the appropriate data protection authority in India if you feel your rights have been violated.
Securing Your Personal Information
At Medha, we prioritize your privacy and ensure the protection of your Personal Information. To safeguard your data, we:
- Verify your identity before granting access to your Personal Information.
- Use technical and organizational measures to secure data against unauthorized access, disclosure, alteration, or destruction.
- Employ encryption and regularly monitor and upgrade our security systems to align with the latest industry standards.
Despite stringent measures, we remind you that 100% security over the internet cannot be guaranteed. You are responsible for maintaining the confidentiality of your login credentials and ensuring the security of your devices.
Third-Party Links and Information Collection
Our website may include links to external websites or third-party services. While visiting these sites:
- Their privacy policies will govern the use of any information you provide.
- Medha is not responsible for their data handling practices or content.
We recommend reviewing the privacy policies of any third-party websites you visit.
Disclaimer
Although Medha adopts the best practices to secure your data, the internet inherently lacks absolute security. Any breach of your privacy due to negligence, such as sharing your credentials or leaving devices unattended, is beyond Medha’s liability.
Data Retention Policy
We retain your Personal Information:
- Only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
- Based on the nature, sensitivity, and risks associated with processing your data.
After the retention period, we delete or anonymize your Personal Information unless required for research or compliance with legal obligations. If deletion or anonymization is not feasible, we securely store your data.
Usage of Personal Information
We may use your Personal Information for the following purposes:
- Service Enhancement: To improve the quality and delivery of our services.
- Communication: To engage with you through inquiries, updates, or promotional materials.
- Customer Support: To address issues or provide assistance effectively.
- Business Operations: To evaluate and improve our business, develop new services, and manage operations such as auditing, research, and data analytics.
- Fraud Prevention: To identify, prevent, and address fraudulent activities.
- Legal Compliance: To adhere to relevant laws, industry standards, and Medha policies.
Cookies Notice
We use cookies to:
- Enhance the functionality and usability of our website.
- Understand visitor preferences and behaviors.
- Provide a personalized browsing experience.
Managing Cookies:
You can disable cookies through your browser settings. However, doing so may limit access to some features of the Medha website.
Your Consent
By using this website, you consent to the collection, use, and disclosure of your Personal Information as described in this Privacy Policy.
Changes to this Privacy Policy
This Privacy Policy is effective from its publication date on our website. Updates to this policy will be posted on the website. Please review the policy periodically for changes.
Contact Us
For questions or concerns, please contact:
Marketing Department
Medha Servo Drives Private Limited
R&D Centre Office,
2-3-2/A, Behind Mint Compound,
IDA of Cherlapally, Hyderabad – 500 051,
Telangana State, India
Email: marketing@medha.com